RESOURCES: Communication

Atwater, Eastwood. I Hear You-A Listening Skills Handbook (rev. ed.) (New York: Waler and Co.) 1981, 1992.

Bolton, Robert. People Skills-How to Assert Yourself, Listen to Others, and Resolve Conflicts (New York: Simon & Schuster) 1979.

Brinkman, Rick and Rick Kirshner. Dealing with People You Can’t Stand-How to
Bring Out the Best in People at Their Worst (New York: McGraw-Hill, Inc.)
1994.

Donaldson, Michael C. and Mimi Donaldson. Negotiating for Dummies (Foster City, CA: IDG Books Worldwide, Inc.) 1996.

Evans, Patricia. The Verbally Abusive Relationship-How to Recognize it and How to Respond (Holbrook, MA: Adams Media Corporation) 1992, 1996.

Fisher, Roger and William Ury. Getting to Yes-Negotiating Agreements Without
Giving In (New York: Penguin Books) 1981, 1991.

Kottler, Jeffrey. Beyond Blame-A New Way of Resolving Conflicts in Relationships (San Francisco: Jossey-Bass Publishers) 1994.

Kovach, Kimberlee K. Mediation-Principles and Practice (St. Paul, MN: West
Publishing Co.) (2nd edition) 1999.